1. Order Processing and Shipping Times:
At Xuka Store, we strive to provide you with efficient and reliable delivery services. To help you understand our order processing and shipping times, please review the following details:
Order Processing Time: The standard order preparation time is 1-2 business days. Orders placed after 12:00 PM (GMT-7) will be considered for processing on the next business day.
Shipping Time: The shipping time for our products typically ranges from 6-10 business days. This duration may vary depending on your proximity to our location. All orders are shipped from our warehouse located at 1820 Tahiti Ln, Alabaster, AL 35007, United States.
2. Shipping Costs:
The shipping cost will be calculated automatically based on the destination address. The shipping cost will be based on the following factors:
- Distance from our warehouse to the destination address
- Weight of the order
- Type of product
Delayed Shipping: While we and our shipping partners always strive for prompt delivery, occasional delays may occur due to unforeseen circumstances. We appreciate your understanding and patience in such situations. While our standard shipping time is 6-10 days, in case of delays, the delivery may take up to 15 days but not beyond.
If You Don't Receive Your Order After 15 Days:
If, for any reason, you do not receive your product within 15 days from the date of your order, please don't hesitate to contact us for assistance. In the event that your order is lost or cannot be delivered due to unforeseen issues, we will promptly process a refund for you.
3. Contact Us:
Your satisfaction is our priority, and we are here to address any concerns you may have regarding our products or services. Please reach out to us using the following contact information: Thank you for choosing Xuka Store. We appreciate your trust in us and are committed to delivering a seamless shopping experience.
